21.01.2024, 12:42
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How To Talk To Your Customers
Last updated 3/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 83.53 GB | Duration: 64h 6m
How to effectively talk to your customers and get awesome results and great relationships.
What you'll learn
How to effectively talk to your customers so they buy from you
Communicate better with your customers for more sales
Communicate value to your customers so they accept your offer
How to telegraph the idea that you are the best business to buy from
Requirements
Wanting effective communication and a great relationship with your customers
Description
How to effectively talk to your customers. How to communicate value in an honest way and and show them that doing business with you is a huge win for them. Learn about what is important to customers and what they look for when making a buying decision. Show them that buying from you is the best and most enjoyable deal they can get. Put yourself ahead of the competition by making you the person your customers like to buy from the most. How to beat your competition and establish a great relationship with your customers so that they only want to buy from you.
Overview
Section 1: Introduction
Lecture 1 Introduction
Lecture 2 How to sell them on you
Lecture 3 Start a conversation with your customer
Lecture 4 How to transition from greeting to sale
Lecture 5 Small talk
Section 2: Conversation stages
Lecture 6 Your customer s relationship with the product
Lecture 7 Your customer s dream come true
Lecture 8 Show them the relevant products
Lecture 9 Giving honest value creates mor sales
Lecture 10 How to present your products to the customer
Lecture 11 Sell what sells itself
Section 3: Communication
Lecture 12 Communicating ethics
Lecture 13 Bringing up things when they matter
Lecture 14 Maintain control over the conversation
Lecture 15 Have sales that bring more sales
Lecture 16 Reasons customers buy
Lecture 17 Be authentic
Lecture 18 Have genuine conversation
Section 4: Getting customers to take action
Lecture 19 Factors that make the customer buy
Lecture 20 Personal relationships with customers
Lecture 21 Selling intuitively and in tune with the customer
Section 5: When a customer walks in your store
Lecture 22 Starting a great conversation
Lecture 23 Talking about great deals
Lecture 24 Sell different products
Lecture 25 Sell them on you first
Lecture 26 Learn things about the customer
Lecture 27 Get the customer talking about what they use the products for
Lecture 28 Talk about what your customer is excited about
Lecture 29 What excites the customer
Lecture 30 Get them to like buying from you
Lecture 31 Look out for the customer first
Section 6: The conversation
Lecture 32 A personal and business conversation
Lecture 33 Provide valuable content
Lecture 34 Talk about what s relevant to the customer
Lecture 35 See if you can network with people
Lecture 36 Let the customer think about buying
Lecture 37 Find what s valuable to the customer
Lecture 38 Positivity for good feelings
Section 7: What to talk about
Lecture 39 Social media
Lecture 40 Networking
Lecture 41 The customer s relationship with your products
Lecture 42 Keep the conversation relatable for the customer
Lecture 43 See if there s natural attraction in your conversation
Lecture 44 Show the customer how to use the product
Lecture 45 Talk about different things
Section 8: Customer feelings
Lecture 46 Focus on feelings
Lecture 47 How do your words make your customers feel
Lecture 48 Show enthusiasm only if you feel it
Lecture 49 How emotions sell
Lecture 50 Honesty sells better than exaggeration
Lecture 51 Help the customer
Lecture 52 Sell in a way that you enjoy
Lecture 53 Get them to like you
Lecture 54 Create positive details
Lecture 55 Persuasion with good feelings and valuable reasons
Section 9: Honesty and relatability
Lecture 56 Let the customer talk about what s interesting to them
Lecture 57 Make a great sale
Lecture 58 What matters most in a sale
Lecture 59 Honesty sells more than exaggeration
Lecture 60 People will only give you a good reputation if you re honest
Section 10: Networking
Lecture 61 Get businesses to send you customers
Lecture 62 Get customers to send you customers
Lecture 63 Get engaged with your followers social media posts
Lecture 64 When in the conversation to network
Lecture 65 Network with social media influencers
Lecture 66 Ask your customers to recommend you to their friends
Section 11: Selling to your customers
Lecture 67 Talk about value over price
Lecture 68 Weigh the value to the price
Lecture 69 Authenticity is saying the truth
Lecture 70 Be your best self and give value
Lecture 71 Have your customer buy from you
Lecture 72 Have a positive relationship with your customer
Lecture 73 Getting better at talking with your customers
Section 12: Logistics
Lecture 74 Starting the conversation
Lecture 75 Talking about your product
Lecture 76 Treating your customers really well
Lecture 77 Create an awesome experience for your customer
Lecture 78 Keep the customer engaged as you talk about the product
Lecture 79 Keep engaged with the customer
Lecture 80 Make the customer feel confident and informed
Lecture 81 How to be the best store to buy from
Lecture 82 Beat the competition
Lecture 83 Create little wins that lead to the sale
Section 13: Understanding your customers
Lecture 84 How to find out who your customers are
Lecture 85 What to know about your customers part 1
Lecture 86 What to know about your customer part 2
Lecture 87 Customers want great value
Lecture 88 Understanding the individual customer
Lecture 89 Why to talk plainly
Lecture 90 Help your customer in many ways
Lecture 91 Developing trust
Lecture 92 Your customers want to be understood
Lecture 93 Helping the customer
Section 14: The sale
Lecture 94 Showing the best product
Lecture 95 Staying relevant
Lecture 96 Relationship and honesty rather than spin
Lecture 97 Show the ideal product
Lecture 98 Develop trust by accurate description
Lecture 99 Find out what the customer likes
Lecture 100 Relationship, the ideal product and the best deal
Section 15: Relationship
Lecture 101 Have a friend relationship
Lecture 102 Closeness to your customers is necessary
Lecture 103 When the customer comes in your door
Lecture 104 Try to develop the relationship you feel
Lecture 105 Relationships leads to sales
Lecture 106 Give good feelings
Section 16: Important elements of the conversation
Lecture 107 Listening to the customer
Lecture 108 Getting to know the customer and their needs
Lecture 109 Have the best deal
Lecture 110 Have a great consultation
Lecture 111 What makes your customers buy
Lecture 112 Authenticity communicates value
Lecture 113 Connect with email and social media to stay engaged
Lecture 114 Talk about add ons
Lecture 115 Networking
Lecture 116 Relationship building
Section 17: Results
Lecture 117 Find the price that sells the fastest
Lecture 118 Find the thing that sells itself
Lecture 119 Find the perfect product for the customer
Lecture 120 Selling the right product to the right customer
Lecture 121 Have enough information about the customer
Lecture 122 Know as much about your customer as possible
Lecture 123 The better sales structure
Lecture 124 Getting an idea of what your customer has in mind
Lecture 125 Give your customers many options
Lecture 126 Building relationships matters
Lecture 127 Prove to the customer that the product is right
Lecture 128 Staying relevant and showing the best product
Lecture 129 Let the customer make the decisions
Lecture 130 Don t sell what doesn t sell
Lecture 131 It s a risk to see if your business will succeed
Lecture 132 Steering the conversation in the direction you want
Lecture 133 Find the need before talking to your customers
Lecture 134 Find the need before talking about a solution
Lecture 135 Ask good questions
Lecture 136 Find out why they buy
Lecture 137 Have a relationship that matters
Section 18: Negotiations
Lecture 138 Negotiating
Lecture 139 Talk about the value your customer will get
Lecture 140 Price negotiation
Lecture 141 Bargaining
Lecture 142 Keeping a good relationship
Lecture 143 Keeping a customer happy
Lecture 144 Relationships are usually the matter
Section 19: Hiring people
Lecture 145 Hire people who look the part
Lecture 146 Hiring the right people
Lecture 147 People who can do it on their own
Lecture 148 People that pay for themselves
Section 20: Treating your customers
Lecture 149 Are customers always right?
Lecture 150 Saying no to their choices
Lecture 151 Friends and customers
Lecture 152 Create more choices
Lecture 153 Positivity controls the negativity
Lecture 154 Treating your customers at the highest level
Lecture 155 Say nice things to your customers
Lecture 156 Cultivating positivity with your customers
Lecture 157 More for cultivating positivity
Lecture 158 Handling irate customers
Lecture 159 Make the customers feel welcome
Lecture 160 How to make them feel welcome
Section 21: Closing
Lecture 161 Persuasion
Lecture 162 No risk offers
Lecture 163 Go according to features
Lecture 164 Thinking about it
Lecture 165 Ask the customer for input
Lecture 166 Consulting with the customer for better recommendations
Lecture 167 Not closing, but opening
Lecture 168 Only use sales techniques that you relate with
Lecture 169 Helping the customer decide on what s perfect for them
Lecture 170 Helping your customer decide on specifics
Section 22: Keeping your customers
Lecture 171 Staying in touch with your customers
Lecture 172 Using social media to stay in touch
Lecture 173 Getting your customers to recommend you to friends and family
Lecture 174 Have a close relationship
Lecture 175 Asking the customers to come back soon
Lecture 176 How to keep them around longer
Lecture 177 Customer satisfaction is why people keep buying from you
Lecture 178 Ask how their shopping experience is going
Lecture 179 Closer relationships keep customers
Lecture 180 Have the intention that you want them to come back
Section 23: Listening
Lecture 181 Ask for enough information
Lecture 182 Understand what they re saying
Lecture 183 Ask for more information on their request
Lecture 184 Listen for the customer s mood
Lecture 185 Make sure the customer is communicating well
Lecture 186 You and the customer understanding each other
Section 24: Value
Lecture 187 The customer is paying for value
Lecture 188 The conversation is about value
Lecture 189 Find out what value they need
Section 25: Talking in a conversational manner
Lecture 190 Getting your ideas across
Lecture 191 Making concepts into regular conversation
Lecture 192 Make sure the customer understands technical jargon
Lecture 193 Let the customer relate with what you re saying
Lecture 194 Create attraction
Lecture 195 Talk with positivity and value
Lecture 196 Learn about your customer
Lecture 197 Maintain the connection
Lecture 198 Understand the customer s image
Lecture 199 Keep the conversation simple at first
Section 26: Beyond connection
Lecture 200 Maintaining your connection through the sale
Lecture 201 Feel like doing business with each other
Lecture 202 Generosity shows good relations with your customers
Lecture 203 Honesty is sought by customers
Lecture 204 Ways of giving more value
Lecture 205 Create positive feelings
Lecture 206 Exchange names for better connection
Lecture 207 Getting closer to your customers
Lecture 208 How to have natural relationships
Lecture 209 Help your customer in ways that have value
Section 27: Social media
Lecture 210 Why to talk on social media
Lecture 211 Reaching potentially millions of people with one post
Lecture 212 Use social media influencers to make sales and boost followers
Lecture 213 How to get your customers social media info
Lecture 214 Connect in a personal way
Lecture 215 How often to post
Lecture 216 Only post in a genuine way
Lecture 217 What to post generally
Lecture 218 Various platforms
Lecture 219 Working with other social media influencers
Lecture 220 Patreon
Lecture 221 Finding new customers
Section 28: Beyond selling
Lecture 222 Interacting with the customer in a new way
Lecture 223 The Socratic method in sales
Lecture 224 Selling without persuasion
Lecture 225 Asking good questions
Lecture 226 Communicating the good deal
Lecture 227 How to progress effectively
Lecture 228 Keeping the relationship
Lecture 229 Make a solid point as to why they should buy your products
Lecture 230 Make the customer feel like buying from you
Lecture 231 Sell the greatest products
Section 29: Emotion
Lecture 232 Positivity
Lecture 233 People want a positive experience
Lecture 234 What feelings to express
Lecture 235 Get your customers to love buying from you
Lecture 236 How the customer feels determines whether they buy
Lecture 237 Satisfaction
Lecture 238 Honest emotion is needed
Lecture 239 Only express honest emotion
Lecture 240 Have honest excitement in giving value
Lecture 241 Pleasant emotion sells
Section 30: Genuineness
Lecture 242 Authenticity sells
Lecture 243 A genuine experience
Lecture 244 A solid product
Lecture 245 An honest consultation
Lecture 246 You need the customer to be honest with you
Lecture 247 Genuinely good things sell
Lecture 248 Look alike products
Lecture 249 Genuine relationships
Lecture 250 Authenticity has more value
Lecture 251 People see a authentic product as being better
Section 31: Continuing the conversation
Lecture 252 Don t stop talking
Lecture 253 Talk about the fun facts of your products
Lecture 254 Give the most compelling reason to buy
Lecture 255 Get as much information as you can
Section 32: Ethics
Lecture 256 Showing ethics
Lecture 257 People care about ethics
Lecture 258 Don t use sales tricks
Lecture 259 Raise money for charity
Section 33: Business
Lecture 260 Why talking to your customer for a long time is good
Lecture 261 Make your customers really comfortable
Lecture 262 Be casual about selling
Lecture 263 Stay interesting to keep the customer interested in doing business
Lecture 264 Get enough information to know what to talk about
Lecture 265 How to get to doing business
Lecture 266 Set up the relationship for good business
Lecture 267 Continue your relationship with your customers on social media
Lecture 268 The relationship is what matters most
Lecture 269 Enjoying the process of doing business
Section 34: Conclusion
Lecture 270 Message of conclusion
Sales people,Business people,Sales students,Business students,Retail business people,entreprenuers,Anyone with something they want to sell
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