29.01.2024, 08:16
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How To Get Your Customers To Love You
Last updated 11/2020
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 133.92 GB | Duration: 101h 51m
How to get customers to love you and love buying from you
What you'll learn
Get your customers to love you
Get your customers to love buying from you
Get your customers to love talking about you to their friends
Increase your sales
Grow your business
Improve customer satisfaction
Stay in touch with customers
Requirements
Wanting your customers to love you
Description
Get your customers to love you. Get your customers to love buying from you. Increase customer satisfaction. Improve customer experience. Get customers talking about you to their friends and people they know. Use social media to stay in touch with your customers and keep you on their radar. Grow your business by holding on to your customers and get them to buy from you regularly. How to talk to your customers and develop relationships to make them loyal to buying from you. Customers buy from people they love and customer experiences that make them feel good. Lots of salespeople try to make the sale but don t have a good gauge of how the customer feels and what the customer thinks. So they buy the product but think nothing of the experience and coming back for more purchases. Getting your customers to love you will give that customer a reason to want a good relationship and return for more purchases. Getting your customers to love you is making a sale and giving that customer an experience that matters to them and one they want to relive in the future. This course talks about how to sell and connect to your customer in a way that the customer loves and give them a great experience they will remember.
Overview
Section 1: Introduction
Lecture 1 Introduction
Section 2: Overview
Lecture 2 Mutual admiration
Lecture 3 Why customers loving you matters
Lecture 4 Customer satisfaction
Lecture 5 Customer experience
Lecture 6 The best deal
Lecture 7 Refunds and exchange
Lecture 8 How to sell
Section 3: What customers love
Lecture 9 Give free stuff
Lecture 10 Create good relationships
Lecture 11 Hang out
Lecture 12 Play your customer s favorite song
Lecture 13 How customers see your products
Lecture 14 Care about your customers
Lecture 15 Positivity
Section 4: Selling
Lecture 16 How to sell so the customer likes buying
Lecture 17 Open a sales conversation
Lecture 18 How to show the right product
Lecture 19 Enjoyment
Lecture 20 Structure and flexibility in the sale
Lecture 21 Relationship building
Lecture 22 Asking questions and consultation
Lecture 23 Being pleasant and asking questions
Lecture 24 Be accepting of your customers
Lecture 25 Establishing value
Section 5: Customer experience
Lecture 26 How to create a great experience
Lecture 27 Selling for great customer experience
Lecture 28 Improving the value of their experience
Lecture 29 How to create a great customer experience to the individual person
Lecture 30 Pricing the customer experience
Lecture 31 Know your customer
Lecture 32 Enjoy yourself
Section 6: Stay in touch with your customers
Lecture 33 Internet content
Lecture 34 Get customers to consume your content
Lecture 35 Get customers interested
Lecture 36 Kinds of video content to make
Lecture 37 Selling
Lecture 38 Talking to your audience
Lecture 39 Keep your audience engaged
Lecture 40 Find your audience on social media
Lecture 41 Customers love to interact on social media
Lecture 42 How to put out internet content
Section 7: Talking to your customer
Lecture 43 Practice conversation with your customers
Lecture 44 Establish a need for your products
Lecture 45 Be positive in your sale
Lecture 46 Customers love positive experiences
Lecture 47 Will the customer buy?
Lecture 48 Consultations
Lecture 49 Build rapport
Lecture 50 How to have a conversation
Lecture 51 Social media in your relationship
Lecture 52 Have an enjoyable conversation
Section 8: The deal
Lecture 53 Customers love great deals
Lecture 54 Sell on value
Lecture 55 Price and relevance
Lecture 56 Why great deals matter
Lecture 57 Relevant value
Lecture 58 How to offer customers deals they ll love
Lecture 59 Match competitors prices
Lecture 60 What customers love about bargaining
Lecture 61 How to sell on value
Lecture 62 Honest about quality of your products
Lecture 63 Your customers talking about your deals
Lecture 64 Find the right product to make a deal
Section 9: Emotions
Lecture 65 Selling on emotions
Lecture 66 Positivity creates positive emotions
Lecture 67 Use emotions to bond with your customer
Lecture 68 Everything in the sale evokes an emotion
Lecture 69 Emotions are a natural part of the relationship
Lecture 70 Traits that evoke a positive emotion
Lecture 71 Authentic emotions
Lecture 72 Customers talking about you positively
Lecture 73 Let positive emotions guide your sales presentation
Lecture 74 Emotional communication
Section 10: Consultation
Lecture 75 Why you need to offer a consultation
Lecture 76 How to start a consultation
Lecture 77 The customer s experience with your product
Lecture 78 What do they want in the product
Lecture 79 What is their dream product?
Lecture 80 Selling the perfect product
Lecture 81 How to ask questions
Lecture 82 Alternate consultation
Lecture 83 Relevant value
Lecture 84 When to consult
Section 11: Presentation
Lecture 85 Presenting your product
Lecture 86 High quality bags
Lecture 87 The dream purchase
Lecture 88 Value and presentation
Lecture 89 Finding the dream product
Lecture 90 Presentation with love
Section 12: Authenticity
Lecture 91 Being authentic
Lecture 92 Communicate honesty
Lecture 93 Form authentic relationships
Lecture 94 Speak with authenticity
Lecture 95 Sell authentically to relevant customers
Lecture 96 Positive authenticity
Section 13: Customer satisfaction
Lecture 97 Getting the product your customer wants
Lecture 98 Do more than the minimum required
Lecture 99 Only the right product will sell
Lecture 100 Excellent conversation
Lecture 101 Have events
Lecture 102 Relationships to the person
Section 14: How to make it easy to do
Lecture 103 Pleasant conversation is key
Lecture 104 Sending social media posts
Lecture 105 Sending good energy
Lecture 106 Get social media contact information
Section 15: Excitement
Lecture 107 Generate authentic excitement
Lecture 108 Be genuinely fun to talk to
Lecture 109 Excitement adds to the relationship
Lecture 110 How to generate authentic excitement
Lecture 111 How people buy exciting products
Lecture 112 Find the excitement in your relationship
Section 16: Value
Lecture 113 In addition to value
Lecture 114 The value in value
Lecture 115 Relevant value
Lecture 116 Value in the relationship
Lecture 117 Lasting value
Lecture 118 Quality
Section 17: Feelings in the sale
Lecture 119 Customer s outlook
Lecture 120 How are you coming across to your customer
Lecture 121 What are you saying to make a sale
Lecture 122 Everyone has valid feelings
Lecture 123 Relationships are the same
Lecture 124 How to communicate admiration
Lecture 125 Keeping a positive relationship
Section 18: Thoughts
Lecture 126 People matter over things
Lecture 127 Presentation matters
Lecture 128 The people make the numbers
Lecture 129 Making the customer happy
Lecture 130 Approach matters
Lecture 131 Intent
Lecture 132 Doing things for customers
Lecture 133 Sell a great and relevant product
Lecture 134 Getting into a flow of positive momentum
Section 19: How to effectively communicate honestly
Lecture 135 Talk about your product realistically
Lecture 136 Finding the right product
Lecture 137 Solving mistakes
Section 20: Internet
Lecture 138 Selling on the internet
Lecture 139 Grow an audience
Lecture 140 Connect with people IRL
Lecture 141 How to connect with people online
Lecture 142 Customers sharing your post
Lecture 143 What to post
Lecture 144 Create content around what people are searching for
Lecture 145 YouTube
Lecture 146 How frequently should you post content
Lecture 147 Website
Section 21: Continuing the relationship
Lecture 148 Generating positivity
Lecture 149 Repeat customers
Lecture 150 Free beverages
Lecture 151 Specific relationships
Lecture 152 Creating events
Lecture 153 Events build relationships
Lecture 154 Internet contacts
Lecture 155 Keeping the customers you have and thoughts
Lecture 156 Giving customers attention
Lecture 157 Deals to regular customers
Section 22: Positivity
Lecture 158 Get your customer in a good mood
Lecture 159 How get your customer into a good mood
Lecture 160 Keeping your customers in a good mood
Lecture 161 Communicate your positive intent
Lecture 162 Communicating with positivity
Lecture 163 Dealing with negativity in a positive way
Lecture 164 Giving some negativity a positive outlook
Lecture 165 Creating customer positive solutions
Lecture 166 Positive solutions for negative situations
Lecture 167 A positive view of sales
Section 23: Customer satisfaction
Lecture 168 Prevent problems that could happen
Lecture 169 Satisfaction gets them into your products
Lecture 170 Setting up for future sales
Lecture 171 How to satisfy your customer
Lecture 172 Favorite products
Lecture 173 Satisfaction in selling
Section 24: Practice
Lecture 174 The fastest way to improve sales
Lecture 175 Practice for long term gains
Lecture 176 Take responsibility for the sale
Lecture 177 The effect of practice
Lecture 178 How to practice
Lecture 179 Eventual success
Section 25: Thoughts
Lecture 180 Getting love from your customers
Lecture 181 Building relationships
Lecture 182 Deals feel great
Lecture 183 Getting along with your customers
Lecture 184 Better relationships with your customers
Lecture 185 Standard of service
Lecture 186 Make what you do fun
Lecture 187 Following a sales strategy
Lecture 188 Value
Lecture 189 Customers representing your business
Lecture 190 Social media
Lecture 191 Putting things together
Section 26: Doing more
Lecture 192 Customers prefer more
Lecture 193 Doing more things better
Lecture 194 What people value as more
Lecture 195 The price of doing more
Lecture 196 Keep your customer feeling positive
Lecture 197 Be overwhelming in a good way
Section 27: Customer expectations
Lecture 198 Improving the quality of what you give
Lecture 199 Focus on the sale
Lecture 200 Continue the relationship
Lecture 201 Exceeding expectations
Lecture 202 What customers expect
Lecture 203 How to exceed customer expectations
Section 28: How to
Lecture 204 Goals to achieve
Lecture 205 How to connect on social media
Lecture 206 Networking
Lecture 207 Welcoming customers
Lecture 208 Get the customer to be into your sale
Lecture 209 Not handling objections
Lecture 210 The value of the customer
Lecture 211 Showing the best product
Lecture 212 Setting up a strategy for selling
Lecture 213 Follow your customers and they ll follow you
Section 29: Results
Lecture 214 Focus on the relationship
Lecture 215 Intent
Lecture 216 Effective selling
Lecture 217 Getting people to know about you
Lecture 218 Goals
Lecture 219 Know the customer more
Lecture 220 What to talk about that s interesting
Lecture 221 How to get the customer interested in your sale
Lecture 222 Make sure the customer is ok though the sales interaction
Lecture 223 Not instant results
Lecture 224 Consistently a great experience
Lecture 225 Getting online customers
Section 30: Creating a audience
Lecture 226 Creating a following
Lecture 227 Automating your presentation
Lecture 228 Throw parties and events
Lecture 229 How to create an audience
Section 31: How to satisfy customers
Lecture 230 Find out if everything is perfect
Lecture 231 Know each customer better
Section 32: Business growth
Lecture 232 How to grow your business
Lecture 233 How to grow your customer base
Lecture 234 Hire a social media admin
Lecture 235 Find what grows your business
Lecture 236 Reputation
Lecture 237 How customers see the sale
Lecture 238 The up sell
Section 33: Knowing your customer
Lecture 239 How to know what your customer wants
Lecture 240 Knowing their personality
Lecture 241 What s their dream come true
Lecture 242 How to get to know your customer
Lecture 243 What questions to ask
Lecture 244 How can you learn about your customer
Section 34: Traits
Lecture 245 Honesty
Lecture 246 Confidence
Lecture 247 Value
Lecture 248 Traits
Lecture 249 Reputation
Lecture 250 Publicity
Lecture 251 Effectiveness
Lecture 252 Ethics
Lecture 253 World view
Lecture 254 Commonality
Section 35: Things customers love
Lecture 255 Things businesses do that people love
Lecture 256 Listening to your customer
Lecture 257 Helping customers
Lecture 258 Staying relevant in the conversation
Lecture 259 Interacting with your customers
Lecture 260 Making the buying decision
Lecture 261 Talking about what they love
Lecture 262 Price
Lecture 263 Deals
Lecture 264 Talking effectively
Section 36: The entire picture
Lecture 265 More than admiration
Lecture 266 How sales works
Lecture 267 Patience
Lecture 268 Subtext
Lecture 269 Knowing your customer
Lecture 270 Handling the conversation
Lecture 271 Resolving situations
Lecture 272 Believing in yourself
Lecture 273 Transmit confidence
Lecture 274 Authentic communication
Section 37: Relationship building
Lecture 275 The customer s friends
Lecture 276 Timing in the relationship
Lecture 277 Natural and built connections
Lecture 278 Develop the conversation over time
Lecture 279 Relationship goals
Lecture 280 Conversation and expertise
Lecture 281 The second time you see the customer
Lecture 282 Conversational energy in the relationship
Lecture 283 Buying from you
Lecture 284 Relationships makes you the person to buy from
Section 38: Customer loyalty
Lecture 285 What makes a customer loyal
Lecture 286 How to make customer loyalty
Lecture 287 Reward customers for loyalty
Lecture 288 Why customer loyalty
Section 39: Opening conversation
Lecture 289 How to open a conversation
Lecture 290 Why opening a conversation is good
Lecture 291 What to say as an opener
Lecture 292 Starting the relationship
Lecture 293 Find the natural conversation you have
Lecture 294 Beginning conversational stages
Lecture 295 How to find what to talk about
Lecture 296 Getting to valuable conversation
Lecture 297 Getting a conversation going
Lecture 298 The approach
Section 40: Thoughts on sales
Lecture 299 Getting people into your product
Lecture 300 Value creates money
Lecture 301 Knowing people before selling
Lecture 302 Industries convince customers to buy their products
Lecture 303 How people are convinced to use certain products
Lecture 304 Selling only with value
Lecture 305 The free sample
Lecture 306 How people sell your product to their friends
Lecture 307 How to get people interested
Lecture 308 Change people s outlook
Section 41: Getting people to buy
Lecture 309 How to get people to buy
Lecture 310 Value of the product increases
Lecture 311 Find the right customers
Lecture 312 Getting the customer to try
Lecture 313 Getting customers to try buying from you
Lecture 314 What makes a sale
Lecture 315 Treating customers how they like
Lecture 316 Tell the customer what s wrong with the product
Lecture 317 Keep the conversation going
Lecture 318 Up selling
Section 42: How to get the customer to want to come back
Lecture 319 The customer relationship as a resource
Lecture 320 Make their experience good
Lecture 321 Give an incentive
Lecture 322 Continuing the conversation
Lecture 323 Social media
Lecture 324 Make buying easy
Lecture 325 Being available
Section 43: More thoughts
Lecture 326 Can you do it full time
Lecture 327 Should you like what you sell
Lecture 328 High pressure vs. low pressure sales
Lecture 329 What should you sell
Lecture 330 How to differentiate your product from the crowd
Lecture 331 How to communicate honestly
Lecture 332 Being in the situation
Lecture 333 Conversation
Lecture 334 Persuasion
Lecture 335 Getting new customers
Section 44: Troubleshooting
Lecture 336 Preventing irate customers
Lecture 337 Handling irate customers
Section 45: Customer approaches
Lecture 338 When customers ask you questions
Lecture 339 When customers ask for something specific
Lecture 340 When customers look around your store
Lecture 341 When customers don t want assistance
Lecture 342 When customers ask for something you don t have
Lecture 343 What if a customer is talking a long time
Lecture 344 What if the customer is undecided
Lecture 345 What if a customer is asking a lot of questions
Lecture 346 What if there s a lot of customers in the store
Lecture 347 What if there are no customers in the store
Section 46: Customer purchasing decision
Lecture 348 What gets a customer to buy from you
Lecture 349 Can the customer trust the salesperson
Lecture 350 Getting the customer to listen
Lecture 351 What to communicate to your customers
Lecture 352 More things to communicate
Lecture 353 Conversational connection
Lecture 354 Company image
Lecture 355 Communicating honest value
Lecture 356 Setting up the sale
Lecture 357 The customer not making a purchasing decision
Section 47: More than sales
Lecture 358 Customer outlook
Lecture 359 How the customer sees you
Lecture 360 How to get the customer to see you in a positive way
Lecture 361 Get the customer to be part of the conversation
Lecture 362 Bring customers up in mood
Lecture 363 The product vs. the money
Lecture 364 Why customers want a relationship with you
Lecture 365 Using the internet to reach more people
Lecture 366 Location and advertising
Lecture 367 Breaching formality
Section 48: image
Lecture 368 Authentic and honest
Lecture 369 Knowledgeable and understandable
Lecture 370 Listening to the customer
Lecture 371 Caring about the customers happiness
Lecture 372 Authentic image
Lecture 373 Being yourself
Lecture 374 Aesthetics
Lecture 375 Feelings
Lecture 376 Salesy
Lecture 377 How to create a positive image
Lecture 378 Selling an image
Lecture 379 Choosing an image
Section 49: Why you re in business
Lecture 380 To get people into your thing
Lecture 381 Talk to people who are into your thing
Lecture 382 How to do what you love
Lecture 383 Why sell what you love
Lecture 384 To make the world a better place
Lecture 385 Help people live a better life
Lecture 386 Entertainment value
Lecture 387 Luxury value
Lecture 388 In it for the money
Lecture 389 Franchises
Section 50: Making Money
Lecture 390 You get the value you give
Lecture 391 Usefulness of your products
Lecture 392 Make money doing what you love
Lecture 393 Liking what the job requires
Lecture 394 Intent
Lecture 395 More to the job than the thing you sell
Section 51: Doing what you love
Lecture 396 It s your decision
Lecture 397 Doing one thing
Lecture 398 Give your customers what you want from them
Lecture 399 Make money doing what you love
Lecture 400 Doing what you love makes more sales
Lecture 401 Liking the whole job
Section 52: Focusing
Lecture 402 Stages
Lecture 403 How to focus 100% of your energy
Lecture 404 Focus on relying on yourself
Lecture 405 Listening to the customer
Lecture 406 Be focused on the sale
Lecture 407 Distractions
Section 53: What makes customers love you
Lecture 408 More than charm
Lecture 409 Relationship
Lecture 410 Get as much right as possible
Lecture 411 Show the customer that you care
Lecture 412 Sell when they re ready to buy
Lecture 413 How to get customers ready to buy
Lecture 414 Solving your customers problems
Lecture 415 Helping your customers with their things
Lecture 416 Beliefs
Lecture 417 Disagreeing on beliefs and ideas
Section 54: What your business stands for
Lecture 418 Being seen as a philanthropic company
Lecture 419 Your company s mission
Lecture 420 Donate to charity
Lecture 421 The purpose of your business
Lecture 422 Communicate your niche
Lecture 423 Communicate your ideas and beliefs
Section 55: Practice
Lecture 424 Practice selling
Lecture 425 Learning from experience
Lecture 426 Take the opportunity to improve
Lecture 427 The warm up
Lecture 428 Being in the zone
Lecture 429 Talking to people
Lecture 430 Improving
Lecture 431 How to improve
Lecture 432 Knowing the customer
Lecture 433 Saying the right thing
Section 56: Conversation
Lecture 434 Talking to the customer
Lecture 435 Using conversation to sell
Lecture 436 Speaking authentically to customers
Lecture 437 Using conversation to build relationships
Lecture 438 Using conversation to learn about your customer
Lecture 439 How to use conversation
Section 57: Products
Lecture 440 Selling what you love or what sells
Lecture 441 Variety of products
Lecture 442 Best sellers
Lecture 443 Being in it and expanding
Lecture 444 Wanting to stay with it
Lecture 445 Learning what products to sell from your customers
Section 58: Thoughts and ideas
Lecture 446 Caring what people think
Lecture 447 Salespeople impress customers
Lecture 448 Customer interest in the product
Lecture 449 Doing what your customers love
Lecture 450 Getting good relationships and sales
Lecture 451 Customer focused
Lecture 452 Flexibility in your business
Lecture 453 Does the customer need the product
Lecture 454 Selling the best product for your customers
Lecture 455 Trading value
Lecture 456 Customers love the value they get
Lecture 457 Getting everything right
Lecture 458 Protecting your coworkers
Lecture 459 Respond to what matters
Lecture 460 Things to get right
Lecture 461 Practicing communication
Lecture 462 Guiding the conversation
Lecture 463 When to be nice to your customers
Lecture 464 Decorating your store
Section 59: Business success
Lecture 465 Succeeding in business
Lecture 466 Trying to succeed in business
Lecture 467 Trying is the only way to know if your business will succeed
Lecture 468 Not relying only on brick and mortar
Lecture 469 Getting things right
Lecture 470 Selling your stock
Lecture 471 Customer contact information
Lecture 472 Interacting on social media
Lecture 473 Connecting on social media
Lecture 474 Not relying on physical location
Section 60: Customer success
Lecture 475 Creating a positive sale
Lecture 476 Selling the second time
Lecture 477 Feeling the customer experience
Lecture 478 Get customers to like buying from you
Lecture 479 Human connections
Lecture 480 Trading with your customers
Lecture 481 Being present for your customers
Lecture 482 Having patience
Lecture 483 Communicating with the same energy as your customer
Lecture 484 Relating with the customer
Lecture 485 Asking for what you want from your customer
Lecture 486 Guerrilla marketing
Section 61: Conclusion
Lecture 487 Conclusion
Lecture 488 Conclusion and summary
Lecture 489 It s all about value
Sales people,Business people,Retail people,Customer focused professions,Entrepreneurs,Students
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