Christofer F. Daiberl - Driving Networked Service Productivity

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Christofer F. Daiberl - Driving Networked Service Productivity

English | Springer Gabler | 2020 | ISBN: 9783658295790 (ISBN10: 3658295791) | 276 pages | PDF | 8 MB

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.



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